ORDAirport Guide

Accessibility services

Accessibility services at Chicago O'Hare International Airport: where they are, as the airport lists them.

More in our guide: Wheelchair assistance at O'Hare: how to arrange it.

Wheelchair assistance

Where
  • From the curb to the ticket counters and the gates, in all four terminals
Details
Provided by the airlines, so arrange it with the airline before travelling. Airline staff are in the ticketing areas of Terminals 1, 2 and 3, and some work curbside; in Terminal 5 go to your airline's own counter. The airport's accessibility coordinator is on (773) 894-3728, Monday to Friday 9 a.m. to 5 p.m. Central time. For screening help, TSA Cares is on (855) 787-2227, best called 72 hours ahead.

Source: Chicago Department of Aviation

Self service repair stations

Where
  • Baggage claim in all four terminals, near the information desks
Details
For quick repairs to luggage, equipment or assistive devices. Each has an air compressor rated to 130 PSI, a tool kit, a wheelchair charging unit and a padded bench.

Sources: Chicago Department of Aviation, O'Hare International Airport terminal map

Companion Plus Restroom

Where
  • Terminal 2, across from the Family Lounge
Details
A private accessible room for travellers who need help from a companion. It has a powered ceiling lift to an adult sized changing table rated to 330 pounds, two showers, one roll in and one with a transfer seat, an accessible toilet and sink, grab bars, an automatic door and two emergency pull cords to the airport communication centre.

Source: Chicago Department of Aviation

Questions about accessibility services at ORD

Where can I find the accessibility services at ORD?

Wheelchair assistance: From the curb to the ticket counters and the gates, in all four terminals. Self service repair stations: Baggage claim in all four terminals, near the information desks. Companion Plus Restroom: Terminal 2, across from the Family Lounge.

Accessible rides from the airport

  • Airport Transit System: Boards at Stations at Terminals 1, 2, 3 and 5 and at the Multi-Modal Facility
  • Pace Route 250: Boards at Multi-Modal Facility, bus bays 8 and 9
  • Taxi: Boards at Taxi ranks at the lower level curb outside baggage claim at every terminal
  • Rideshare: Boards at Terminal 2, upper level, at poles marked in orange 2A to 2G. Terminal 3, upper level, at poles marked in green 3G, 3H, 3J and 3K. Black car rides and wheelchair accessible vehicles use the lower level at every terminal
  • Rental cars: Boards at Multi-Modal Facility, 10255 W. Zemke Blvd., Chicago, IL 60666
  • Economy Lot G and H shuttle: Boards at Economy Lots G and H, along Bessie Coleman Drive
  • Passenger pickup and drop-off: Boards at Drop off at the upper level Departures curb of any terminal. Pick up at the outermost curb on the lower Arrivals level
  • Sensory friendly resources: Sensory bags are handed out at the airport information desks
  • Restrooms: Throughout all four terminals and the Multi-Modal Facility
  • Medical and emergencies: Defibrillators, bleeding control kits and naloxone, Terminal 1: 11 points across the Departures, Arrivals, transit and tunnel levels