Passenger pickup and drop-off
Passenger pickup and drop-off at Chicago O'Hare International Airport. Boards at Drop off at the upper level Departures curb of any terminal.
More in our guide: Dropping off and picking up at O'Hare.
- Where to board
- Drop off at the upper level Departures curb of any terminal. Pick up at the outermost curb on the lower Arrivals level
- Route
- Signs on the way in show which terminal each airline uses. Waiting at the curb is not allowed and unattended vehicles are ticketed and towed, so wait in the free cell phone lot until your passenger calls. Drop off areas have curb ramps throughout the arrival and departure loading zones. All terminals are wheelchair accessible, and wheelchair help comes from the airline, arranged in advance.
Sources: Chicago Department of Aviation, O'Hare International Airport terminal map
Assistance inside the airport
Between the gate and the curb, Chicago O'Hare International Airport publishes:
- Wheelchair assistance: From the curb to the ticket counters and the gates, in all four terminals. Provided by the airlines, so arrange it with the airline before travelling. Airline staff are in the ticketing areas of Terminals 1, 2 and 3, and some work curbside; in Terminal 5 go to your airline's own counter. The airport's accessibility coordinator is on (773) 894-3728, Monday to Friday 9 a.m. to 5 p.m. Central time. For screening help, TSA Cares is on (855) 787-2227, best called 72 hours ahead.
- Self service repair stations: Baggage claim in all four terminals, near the information desks. For quick repairs to luggage, equipment or assistive devices. Each has an air compressor rated to 130 PSI, a tool kit, a wheelchair charging unit and a padded bench.
- Companion Plus Restroom: Terminal 2, across from the Family Lounge. A private accessible room for travellers who need help from a companion. It has a powered ceiling lift to an adult sized changing table rated to 330 pounds, two showers, one roll in and one with a transfer seat, an accessible toilet and sink, grab bars, an automatic door and two emergency pull cords to the airport communication centre.
Similar services, compared
What Chicago O'Hare International Airport publishes for the other service of this kind. A longer timetable or boarding description is on the service's own page.
| Service | Where to board |
|---|---|
| Kiss 'n' Fly | North east corner of the Multi-Modal Facility, off Mannheim Road and Zemke Boulevard |
Questions about Passenger pickup and drop-off
Where do you catch Passenger pickup and drop-off at ORD?
Drop off at the upper level Departures curb of any terminal. Pick up at the outermost curb on the lower Arrivals level.