ORDAirport Guide

Information desks

Information desks at Chicago O'Hare International Airport: where they are and opening hours, as the airport lists them.

More in our guide: Missed your connection at O'Hare: what to do.

The blue information desk in an O'Hare concourse, with its white question-mark symbol.
Information desk, O'Hare

Airport information desks

Where
  • Terminal 1: Gates B6 and C18, and the lower level near Door 1C
  • Terminal 2: Gate F4, and the lower level near Door 2C
  • Terminal 3: Gate K2, and the lower level near Door 3C
  • Terminal 5: near Gate M15, the upper level lobby near Doors 5C and 5D, and the lower level lobby
  • Multi-Modal Facility: near Door 4
Hours
Gate desks: Monday to Friday 8 a.m. to 8 p.m., weekends 10 a.m. to 8 p.m. The lower level desks run 10 a.m. to 8 p.m. every day, and the Multi-Modal Facility desk is staffed 24 hours.
Details
Staffed by Travelers Aid Chicago volunteers, who also walk the terminals. Ask here for a Hidden Disabilities Sunflower lanyard, a sensory bag, a children's activity book, or to be connected to a live American Sign Language interpreter by video.

Sources: Chicago Department of Aviation, O'Hare International Airport terminal map

Travelers Aid Chicago

Where
  • Terminal 2, across from the Family Lounge
Hours
Monday to Friday 8 a.m. to 9 p.m., Saturday and Sunday 10 a.m. to 9 p.m.
Details
Written directions, social stories and travel planning for travellers who need extra help, plus crisis support. The Terminal 2 office keeps limited baby supplies, clothing and hygiene items, and can print travel documents. Reach them on (773) 894-2427. Staff cannot accompany under eighteens travelling alone, duplicate airline wheelchair service, give personal care, or store luggage.

Sources: Chicago Department of Aviation, O'Hare International Airport terminal map

Questions about information desks at ORD

Where can I find the information desks at ORD?

Airport information desks:

  • Terminal 1: Gates B6 and C18, and the lower level near Door 1C
  • Terminal 2: Gate F4, and the lower level near Door 2C
  • Three more are listed under Where above. Travelers Aid Chicago: Terminal 2, across from the Family Lounge

What are the hours for the information desks at ORD?

Airport information desks: Gate desks: Monday to Friday 8 a.m. to 8 p.m., weekends 10 a.m. to 8 p.m. The lower level desks run 10 a.m. to 8 p.m. every day, and the Multi-Modal Facility desk is staffed 24 hours. Travelers Aid Chicago: Monday to Friday 8 a.m. to 9 p.m., Saturday and Sunday 10 a.m. to 9 p.m.

  • Lost and found: Handled separately by each organisation that runs the space where the item was left
  • Accessibility services: Wheelchair assistance, From the curb to the ticket counters and the gates, in all four terminals (one of 3 listings)