Lost something at O'Hare? Who to call
O'Hare has no single lost and found. Call your airline, TSA, Chicago Police, the Airport Transit System or the shop, with the numbers the airport lists.
O’Hare has no single lost and found, so the number to call depends on where you left the item. Your airline, TSA, Chicago Police, the Airport Transit System, the restaurants (one shared number) and the shops each handle their own. The airport lists a phone number for most of them, but not for TSA or the airlines.
Where you left it, and who has it
| Where you left it | Who holds it | How to reach them |
|---|---|---|
| Ticket counter, gate area or aircraft | Your airline | Find your carrier’s contact information through the link on the airport’s lost and found page |
| Security checkpoint or screening line | TSA | Send a message through TSA’s lost and found page |
| Airport Transit System | O’Hare Airport Transit System | (773) 462-0400 or [email protected] |
| Parking facility, keys only | Standard Parking | (773) 686-7530, also the Parking Garage Office number |
| Parking facility, anything but keys, or a public area of a terminal | Chicago Police | (773) 686-2385 |
| Restaurant or food service | Restaurants and food service, through one shared number | (773) 377-7804 |
| Hudson News | Hudson News | (773) 686-7535 |
| Any other shop | The business itself | Contact the shop directly |
| Terminal 5 customs area | U.S. Customs | (773) 686-3157 |
| Rental car at the Multi-Modal Facility | Not named on the airport’s page | (773) 462-9515 |
The food and shops directory names every listed restaurant and store by terminal, so you can find the business to call.
If you don’t know where you lost it
When you can’t place it, the airport advises contacting several or all of these organizations separately. The airport’s page gives no hours for these lines and no holding period, and it doesn’t cover items left in a taxi or rideshare car. Travelers Aid Chicago answers general questions about the airport at (773) 894-2427, but its page lists no lost property service, so the agencies above are the ones to call.
Asking someone in person
If you want to ask someone in person, Travelers Aid Chicago has a main office, and its volunteers staff information desks:
| Desk | Where | Hours |
|---|---|---|
| Travelers Aid Chicago main office | Terminal 2, across from the Family Lounge | Monday to Friday 8 a.m. to 9 p.m., Saturday and Sunday 10 a.m. to 9 p.m. |
| Travelers Aid information desks | Terminal 1 Gates B6 and C18, Terminal 2 Gate F4, Terminal 3 Gate K2, Terminal 5 near Gate M15 | Monday to Friday 8 a.m. to 8 p.m., Saturday and Sunday 10 a.m. to 8 p.m. on the Travelers Aid page. The airport’s accessibility page gives 10 a.m. to 7 p.m. on weekends for the C18, F4, K2 and M15 desks |
| Lower-level desks | Lower level of each terminal | 10 a.m. to 8 p.m. every day |
| Multi-Modal Facility desk | Near Door 4 | Staffed 24 hours |
The airport’s Terminal Accessibility page gives the lower-level and Multi-Modal Facility hours, and our information desks page lists every desk by terminal.
Sources
- Our pages: Lost and found, Security checkpoints, Parking, Food and shops, Information desks
- Chicago Department of Aviation: Lost and Found page, Travelers Aid page, parking page