---
title: "Information desks at ORD: where, hours · ORD Airport Guide"
description: "Information desks at Chicago O'Hare International Airport: where they are and opening hours, as the airport lists them."
url: "https://ordairportguide.com/amenities/information-desks/"
updated: "2026-11-03"
airport: "ORD"
type: "page"
---

> Independent guide, not the official ORD website. All pages: https://ordairportguide.com/llms.txt

# Information desks

Information desks at Chicago O'Hare International Airport: where they are and opening hours, as the airport lists them.

Updated November 3, 2026

More in our guide: [Missed your connection at O'Hare: what to do](https://ordairportguide.com/guides/missed-connection-at-ohare-what-do/).

## Airport information desks

- **Where:**
  - Terminal 1: Gates B6 and C18, and the lower level near Door 1C
  - Terminal 2: Gate F4, and the lower level near Door 2C
  - Terminal 3: Gate K2, and the lower level near Door 3C
  - Terminal 5: near Gate M15, the upper level lobby near Doors 5C and 5D, and the lower level lobby
  - Multi-Modal Facility: near Door 4
- **Hours:** Gate desks: Monday to Friday 8 a.m. to 8 p.m., weekends 10 a.m. to 8 p.m. The lower level desks run 10 a.m. to 8 p.m. every day, and the Multi-Modal Facility desk is staffed 24 hours.
- **Details:** Staffed by Travelers Aid Chicago volunteers, who also walk the terminals. Ask here for a Hidden Disabilities Sunflower lanyard, a sensory bag, a children's activity book, or to be connected to a live American Sign Language interpreter by video.

Sources: Chicago Department of Aviation, O'Hare International Airport terminal map

## Travelers Aid Chicago

- **Where:**
  - Terminal 2, across from the Family Lounge
- **Hours:** Monday to Friday 8 a.m. to 9 p.m., Saturday and Sunday 10 a.m. to 9 p.m.
- **Details:** Written directions, social stories and travel planning for travellers who need extra help, plus crisis support. The Terminal 2 office keeps limited baby supplies, clothing and hygiene items, and can print travel documents. Reach them on (773) 894-2427. Staff cannot accompany under eighteens travelling alone, duplicate airline wheelchair service, give personal care, or store luggage.

Sources: Chicago Department of Aviation, O'Hare International Airport terminal map

## Questions about information desks at ORD

### Where can I find the information desks at ORD?

Airport information desks:

- Terminal 1: Gates B6 and C18, and the lower level near Door 1C
- Terminal 2: Gate F4, and the lower level near Door 2C
- Three more are listed under Where above. Travelers Aid Chicago: Terminal 2, across from the Family Lounge

### What are the hours for the information desks at ORD?

Airport information desks: Gate desks: Monday to Friday 8 a.m. to 8 p.m., weekends 10 a.m. to 8 p.m. The lower level desks run 10 a.m. to 8 p.m. every day, and the Multi-Modal Facility desk is staffed 24 hours. Travelers Aid Chicago: Monday to Friday 8 a.m. to 9 p.m., Saturday and Sunday 10 a.m. to 9 p.m.

## Related facilities ORD locates

- [Lost and found](https://ordairportguide.com/amenities/lost-and-found/): Handled separately by each organisation that runs the space where the item was left
- [Accessibility services](https://ordairportguide.com/amenities/mobility/): Wheelchair assistance, From the curb to the ticket counters and the gates, in all four terminals (one of 3 listings)